Returns
You can request a return within 30 days after delivery. To be eligible, an item must be unused, in the condition received, and returned with its original packaging and included accessories.
Contact us before sending an item back. Please include your order number and the reason for the return. Returns sent without approval may not be accepted.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include clear photos or video. We will review the issue and provide the appropriate next step.
Return shipping
Customers are responsible for return shipping for preference-based returns. If we confirm that an item arrived damaged, defective, or incorrect, Zernto will provide a suitable resolution and cover eligible return costs when a return is required.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider can require additional time to post the funds.
Items that cannot be returned
For safety and practical reasons, personalized goods, gift cards, final-sale items, and opened personal-care or hygiene-sensitive products cannot be returned unless they arrived damaged, defective, or incorrect.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes cannot be guaranteed after processing begins.
Your statutory rights
This policy does not limit any mandatory rights or remedies available to you under the consumer laws that apply in your country or region. Where those laws provide stronger protections, those protections will apply.